Head of AV Delivery

About EuroTech:

Founded in 2009 and thriving within the vibrant environments of the UAE and KSA, EuroTech specializes in delivering cutting-edge technology solutions that empower businesses to excel in the digital age. This mission is supported by our extensive experience in delivering projects that cater to a broad spectrum of requirements, from small-scale installations to large, multifaceted initiatives for governmental bodies.

What truly sets EuroTech apart is our determined commitment to quality and meticulous attention to detail. We pride ourselves on our ability to enhance productivity and performance for our clients through well-managed solutions and masterful project delivery. Our services are backed by a diverse team of experienced professionals who provide outstanding support and advice, ensuring our solutions not only meet but exceed our client's expectations.

EuroTech is proud to have established strong alliances and secured industry accreditations with leading IT giants, including Cisco, HP, Microsoft, Meraki, and Apple, among others. These strategic partnerships and our collaborative efforts with key players enable us to design, deploy, and support the most suitable and cost-effective technology solutions for our customers.

Job Description:

• Collaborate with cross-functional teams. Work closely with departments such as sales, engineering, and project management to ensure alignment on goals and the successful delivery of AV projects.

• Provide Pre-Sales support. Assist the Pre-Sales team with AV design, system specifications, and product selection to ensure the proposed solutions meet client expectations and technical requirements.

• Manage project dependencies. Effectively communicate client or third-party dependencies in a timely manner to prevent delays, ensuring fully functional systems are delivered on time for handover.

• Lead and mentor the AV design team. Guide the design team by allocating tasks according to project scope and deadlines, ensuring high-quality designs and seamless project execution.

• Oversee recruitment efforts. Play an active role in the hiring and development of design engineers to build a skilled, high-performing team.

• Monitor industry trends and innovation. Stay updated on the latest AV technologies and trends to integrate cutting-edge solutions into designs and maintain the department’s competitive edge.

• Ensure compliance and best practices. Ensure that all AV designs and installations adhere to industry standards, safety regulations, and best practices, maintaining the quality and integrity of all projects.

• Client and stakeholder communication. Maintain open lines of communication with clients and stakeholders, providing technical insights and ensuring their needs are understood and met.

• Drive continuous improvement. Identify areas for process optimization, improving the efficiency of AV design, delivery, and overall project management.

• Conduct quality control. Oversee the quality assurance of all AV system designs, installations, and integrations, ensuring they meet or exceed client expectations.

Key Responsibilities:

AV System Solution Design and Integration

• Lead AV system design and integration. Develop and maintain advanced audiovisual systems that meet organizational and client-specific needs.
• Stakeholder collaboration. Work closely with clients and internal teams to gather requirements and provide tailored technical recommendations.
• Oversee installation and integration. Ensure smooth installation and seamless integration of AV equipment in compliance with industry standards and best practices.
• Support pre-sales efforts. Assist in creating a Statement of Functionality (SOF) and Bill of Quotation (BOQ) to outline system capabilities, limitations, and pricing based on customer objectives.
• Develop technical documentation. Create system flow diagrams, labor estimations, and other technical documentation to guide the project from design to execution.

Team Leadership and Management

• Manage and mentor the AV design team. Provide leadership, training, and ongoing mentorship to design engineers, fostering growth and excellence.
• Task allocation and prioritization. Assign tasks and manage team workloads, ensuring projects are delivered on time and meet design specifications.
• Performance management. Conduct regular evaluations, offering constructive feedback to ensure continuous improvement within the team.
• Client engagement. Partner with sales teams on site visits and needs analysis to better understand customer requirements and translate them into effective design solutions.
• Develop internal scopes. Prepare detailed Technical Scopes of Work (TSOW) for field operations teams to ensure clarity and precision in project execution.

Technical Support and Troubleshooting.

• Serve as the technical authority. Act as the key point of contact for all AV design-related inquiries, providing technical support to both internal teams and external clients.
• Cross-departmental support.Collaborate with other departments to resolve technical issues and assist with product evaluations and vendor selections as needed.

Project Management.

• Collaborate with Project Managers. Review the SOF and BOQ with Project Managers to ensure smooth post-award transitions and execution.
• Assist with project estimation.Contribute to the preparation of technical designs, labor estimates, and bid documentation for service contracts.

Quality Assurance and Compliance.

• Ensure quality control. Conduct thorough quality reviews of AV system designs to ensure functionality, reliability, and customer satisfaction.
• Stay current with industry advancements. Keep abreast of emerging AV technologies and trends, recommending improvements and upgrades where appropriate.
• Adhere to safety and compliance standards. Ensure all AV designs and installations comply with industry regulations and safety protocols.