Head Concierge

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

The Head Concierge is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Head Concierge ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.

• Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
  
  

Implement and uphold service standards, ensuring consistency in guest interactions

Qualifications

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking
• Fluency in English & Arabic