H&B Operations Executive

Description

Processing and resolving daily client requests timely and efficiently and maintaining excellent service for H&B clients. Collaborating with the different H&B functions to ensure client satisfaction.

The Role

• Process daily additions/deletions requests
• Follow agreed TAT (Turnaround time)
• Collaborate with H&B departments to maintain process efficiency
• Respond to departments/clients/insurers inquires
• Participate in Monthly Admin Meetings with clients and insurers
• Daily production reports
• Renewals process support ensuring member uploads to CHI
• Daily monitoring of group email and responding to additions/deletions requests
• Ensures collection and completion of required documents from clients for additions/deletions
• Implements and maintains compliance processes in accordance with the H&B Excellence Model.
• Ensures compliance with WTW guidelines and procedures; adherence to the Excellence Framework.
  
  

Qualifications

The Requirements

Qualifications:

• IFCE certified.
• From 2-5 years of experience in the Health & Benefits operations
• Ability to work under high pressure.
• Ability to work collaboratively with team members
• Ability to manage time and be well-organized
• High responsiveness to clients and colleagues
  
  

Skills

• Skilled at managing high volume of client requests.
• Fluent in English and Arabic, verbal and written.
• IT: Knowledge of standard Microsoft packages is essential.
• Time management, detail focused, and document organization skills.
• Ability to represent WTW with integrity and credibility
  
  

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].