Guest Services Executive - Front Office - Jabal Omar Jumeirah Hotel

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job

An opportunity has arisen for a Guest Service executive in Front office Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible
• Ensures that the Guest Services desk is manned, operationally prepared and always stocked.
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Fluency in written and spoken English.
• Knowledge of basic Microsoft Office applications
• Well-groomed/presented.
• Desired:
• two years’ experience in this position.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.