Guest Service Associate

General Information

Country/Region Saudi Arabia Province/City Jeddah Hiring Entity Rosewood Jeddah Department Rooms - Heart of House Job Type Full-time Permanent

Job Description

JOB DESCRIPTION

• Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
• Takes note of information, updates, and instruction by the Butler Supervisor.
• Aware of Butler schedule, assigned floor and Mobile numbers.
• Take note of information on memo board and training board
• Goes through the B. C. C. logbook and take note of information concerning guests
• Record the weather forecast
• Check guest arrival details and coordinate with Butlers and share Sag report
• Takes in depth hand over from the B. C. C. Coordinator
• Maintain his/her working area clean and tidy and supplies well stocked
• Coordinate with the maintenance to fix faulty equipment
• Answering all incoming calls as per set standard
• Attending all the guest calls and coordinate with Butlers as well as concerning departments
• Follow up on all guest request and ensure it’s done
• Coordinate all the guest requests through the Butler and follow up and make sure is done
• Maintain all telephone extension and direct telephone for each room
• Aware of all prayer times daily
• Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
• Maintain all the guests wake up calls and inform the guest the weather forecast.
• Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
• Informs the housekeeping of all rooms that require service.
  

About Us

Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.