Guest Relations Agent (Saudi only)

Sofitel


Date: 6 days ago
City: Al Khobar
Contract type: Intern
Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities

  • Greet and welcome guests in a warm, professional manner
  • Assist with check-in and check-out procedures
  • Handle guest inquiries, complaints, and requests promptly and effectively
  • Coordinate special requests and ensure VIP guests receive outstanding service
  • Collaborate with front office and other departments to ensure seamless service
  • Provide accurate information about hotel facilities and local attractions
  • Contribute to maintaining high guest satisfaction scores

Qualifications

Requirements:

  • Proficiency in English (additional languages are a plus)
  • Strong communication and interpersonal skills
  • Problem-solving attitude with a guest-first approach
  • Ability to multitask and stay organized in a fast-paced environmen

Additional Information

Ihr Team Und Arbeitsumfeld

In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln

Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis

Unser Engagement Für Diversity & Inclusion

Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

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