Guest Relations Agent (For Saudis Only)
Radisson Hotel Group
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Job Description: Guest Relations Agent
Location: Mansard Hotel Riyadh
Fluent in English
Location: Mansard Hotel Riyadh
- Primary Focus: Focus on technical expertise and individual contribution (not management)
- Mission: The Guest Relations Agent supports the department’s goals by delivering personalized, high-quality guest services. This role requires ownership of tasks, teamwork, and representing the company’s culture and values. All duties follow company policies and local regulations.
- Provide excellent guest service and promptly resolve inquiries.
- Ensure smooth department operations meeting company standards.
- Collaborate with other departments to enhance the guest experience.
- High guest satisfaction and loyalty.
- Efficient and professional department performance.
- Strong brand representation and policy compliance.
- Key Responsibilities:
- Support daily operations of Guest Relations to ensure exceptional guest experiences (25%).
- Take ownership of assigned tasks, ensuring timely and professional completion (15%).
- Work closely with team members to address guest needs and solve problems (20%).
- Assist in achieving department goals and implementing strategies (10%).
- Continuously improve skills and knowledge aligned with company values (10%).
- Collaborate with management to maintain inventory and meet targets (10%).
- Build effective relationships with stakeholders and promote company culture (5%).
- Ensure compliance with relevant laws and audit requirements (5%).
- Skills & Competencies:
- Experience in guest relations
- Adaptable and proactive
- Passionate about hospitality
- Strong communication and problem-solving skills
- Integrity and professionalism
- Good IT skills
- Team player with a positive attitude
- Requirements:
- Minimum education: National academic qualifications preferred
- Experience: At least 1 year in guest relations
- Languages: Good command of spoken and written English
Fluent in English
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