Guest Care Representative-Riyadh-(207262)
Nahdi Medical Co.
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Job Description
Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image and branding.
Accountabilities
Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image and branding.
Accountabilities
- Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
- Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients’ enquiries at all times.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to the appropriate physician where necessary.
- Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered.
- Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
- Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
- Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.
- Indoors : 100%
- Outdoors : 0%
- Working Days : 6 Working Days
- Days off : 1 Day Off
- Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)
- Education: High School Diploma Preferably University Graduate
- Experience: 3yrs in a similar position.
- Computer Skills: MS Office
- Languages: English and Arabic (fluent spoken and written)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Bid Engineer
شركة مفهوم المستقبل للمقاولات - Future Concept Co,
Riyadh
6 hours ago
The Proposal / Bid Engineer is responsible for managing the end-to-end process of bidsubmissions, including technical and commercial proposals. This includes reviewing RFPs,coordinating with internal departments, preparing execution methodologies, schedules, anddocumentation in compliance with client requirements and deadlines. The role plays a keypart in increasing win rates through well-prepared and persuasive submissions.Detailed Duties And Responsibilities Analyze RFP/RFQ documents and understand...
Alfaisal Career Day 2024 | Tax (Indirect Tax, Business Tax, Business Process Solutions) | All Levels
Deloitte,
Riyadh
6 hours ago
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review...
Hostess
Fairmont Hotels & Resorts,
Riyadh
6 hours ago
Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable...
