Golf Operations Manager - Golf Saudi

Echelonix

Date: 23 hours ago

City: Riyadh

Contract type: Full time

General Summary:

Oversee all functions of the golf department (operations, membership, retail, driving range)
Align with Golf Saudi management principles and objectives
Innovative and results-driven mind set
High expectations for analysis and reporting
Expected to take on a number of special projects, including non-golf projects
Recruit and develop KSA national talents

ESSENTIAL FUNCTIONS:

Strategy

Create annual and long term (departmental) business plans
Deliver progressive YOY growth across all revenue lines
Evolve utilization & rate (membership & green fee) with business and market performance
Clearly deliver on the business units market position (3, 4 or 5 star)
Create and deliver on a content creation plan
Recruit and develop KSA nationals
Create strategies that support Mass Participial and the SGF

Planning:

Create annual business plans and budgets
Full autonomy and accountability for managing recruitment within budget
Full autonomy and accountability for inventory and operating supply / expense management
Creation and deliver of a 5-year capital expenditure plan
To have, train and continuously improve ALL departmental SOP’s
To understand asset maintenance and deliver on clearly defined maintenance programs
To deliver a month end owner report, in the respective timeframes
To study the local market, regional market, and global market – and to provide innovative proposals
To understand L&D needs to and to in synergy with HR to deliver on annual L&D programs
To under retail buying to and align to pre-book schedules

Policies & Procedures

Develop and continuously evolve all departmental SOP’s
To align with G.S SOP’s
To create SOP’s as and when required
To train all SOP’s
To provide evidence of training

Functional Operations

Delivers month end owner reports
Provides daily business reporting
Delivers on exceptional tee sheet management
Provides exceptional leadership and workplace culture
Ensures discipline and compliance
Supports S&M with all forms of content creation and activity
Uphold and also improve all forms of policy (e.g, member charter)
To work outside of golf and support G.S with special projects (VIP requirement)
To lead all forms of retail
To deliver member events and tournaments (including using Golf Genius, creation of BEO’s – etc). Expected to develop KSA Nationals with tournament management
Delivers extensive L&D
Manages all respective departmental assets (e.g., carts)

Reports (examples, but not limited to)

Month end owner report
Daily financial / performance report
Week CEO report
Asset maintenance program

Continuous Improvement

Identify opportunities for continuous improvement to enhance performance and quality of work in line with stakeholders and management expectation.
Implement best practice initiative to promote consistent improvement and development with department.

Key Performance Indicators (not limited to)

Revenue vs budget
Departmental EBITDA vs budget
Annual Employee Satisfaction Survey results show continuous improvement.
Guest Satisfaction Survey shows continuous improvement.
Saudi participation levels increase annually (both staff and member / guest)
Accomplishment of milestones and targets detailed in departmental business plan.

Qualifications, Experience & Skills

Minimum Qualifications:

PGA, College, University OR higher education qualification.

Minimum Experience:

At least 3 years in golf management at internationally recognized facilities.
Experience supervising and managing professional team.
Regional experience preferred.
Experience in renovation/restructuring of golf club would be beneficial.

Job-Specific Skills:

High level of leadership, communication, presentation and reporting skills.
Innovative, proactive, positive, driven
Advanced knowledge of creating and implanting golf management programs and initiatives for enhancement/revenue creation.
Commitment to continuous education; seminars, workshops, trade shows, etc.
Capability to represent the organization at an international level.
Essential computer skills.
Fluent in English, Arabic language skills would be an advantage.
Open minded (managing change, adapting, evolving).

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