General Manager

Job Summary

We are looking for an experienced General Manager to lead and oversee the daily operations of our coffee shop. The ideal candidate will have a strong background in the coffee industry, exceptional leadership skills, and a passion for delivering outstanding customer experiences. You will be responsible for ensuring smooth operations, driving sales, and maintaining high-quality standards in both service and product offerings.

Key Responsibilities

• Oversee daily operations of the coffee shop, ensuring efficiency and excellence.
• Lead, train, and motivate staff to deliver exceptional customer service.
• Manage inventory, ordering, and supplier relationships to maintain quality and cost control.
• Develop and implement strategies to increase sales, profitability, and customer retention.
• Ensure compliance with health, safety, and hygiene regulations.
• Create and maintain a positive and engaging work environment.
• Innovate and introduce new coffee trends, seasonal offerings, and promotions.
• Handle customer feedback and resolve issues professionally.
  
  

Requirements

• Proven experience as a General Manager or similar role in the coffee.
• Strong knowledge of coffee preparation, brewing techniques, and industry trends.
• Excellent leadership, communication, and problem-solving skills.
• Experience in staff training, scheduling, and team development.
• Customer-focused mindset with a passion for delivering top-tier service.
• Ability to work in a fast-paced environment and adapt to changing needs.