General Manager

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

This role will lead strategic planning, ensuring the successful opening and operation of the property. The role focuses on fostering a culture of excellence, diversity, and inclusion among staff while overseeing all aspects of the resort to deliver exceptional guest experiences, operational efficiency, and financial success.

Key Responsibilities

Pre-Opening

• Oversee all pre-opening operations, establishing policies, procedures, and protocols aligned with brand standards and regulatory requirements.
• Lead recruitment and training to build a skilled, motivated team.
• Design guest experience initiatives, including service protocols and feedback systems.
• Develop and manage budgets, forecasts, and financial plans to meet profitability goals.
• Create and execute marketing and sales strategies to drive awareness and demand ahead of launch.
• Ensure full compliance with legal, regulatory, and industry standards.
• Build relationships with local communities, supporting conservation and socio-economic development initiatives.
  
  

Post-Opening

• Embed sustainability and conservation practices across operations, protecting local ecosystems and engaging guests in meaningful initiatives.
• Develop and implement strategic business plans to achieve short- and long-term goals.
• Lead a high-performing executive team, fostering a collaborative, guest-focused culture.
• Oversee all departments (Rooms, F&B, Sales & Marketing, Finance, People & Culture).
• Drive performance across revenue, guest satisfaction, and operational efficiency.
• Manage budgets, forecasts, and cost controls to maximize profitability.
• Strengthen relationships with owners, corporate leadership, local partners, and the community.
• Ensure compliance with brand standards, regulations, and best practices.
• Champion innovation to elevate guest experiences and streamline operations.
• Represent the property and brand at industry events and within the community.
• Lead sales and marketing efforts to increase market share and revenue, leveraging market trends, competitor insights, and guest feedback.
  
  

Qualifications

• Minimum of 15 years of experience in the hospitality industry, with at least 3 years in a General Manager role is a similar job nature at an international brand
• Knowledge of sustainability and eco-tourism.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• Proven track record of financial acumen, including expertise in sales, pricing, and revenue management
• Experience and history in Food and Beverage is preferred
• Strong leadership abilities with a talent for developing and mentoring high-performing teams
• Proficiency in Arabic and English; additional languages are a plus
• Strong organizational, time management, and problem-solving skills; able to make decisive calls in fast-paced environments
• Strategic and entrepreneurial mindset with the ability to identify opportunities, communicate plans, and drive execution
• Excellent interpersonal and communication skills, with a focus on building strong relationships and leading change
• Proven track record in driving operational efficiencies and business performance
• Experience in luxury or upscale properties (preferred)
• Proficient in hotel management systems and financial analysis tools
  
  

Additional Information

Benefits, Rewards, Motivations: In recognition of your hard work and dedication, we offer:

• Lucrative Rewards: Your efforts won't go unnoticed – anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor's extensive learning and development platform, offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.