General Manager

Job Description

Take the Helm as Our General Manager to Lead our Hotel

As the General Manager, you’ll lead with vision and energy, driving excellence and innovation across every aspect of the hotel. Your dynamic leadership will set new benchmarks in service and standards while providing Treasured Time for our guests, colleagues, and owners.

Why This Role Rocks-

• Creating and Establishing the Property You’re the visionary leader who defines target markets, crafts business strategies, and brings the hotel’s business plan to life, both on the hotel and company level. Your strategies turn vision into reality, positioning the property as a leader in the market.
• Designing Winning Strategies Your sales, pricing, distribution, and yielding strategies are not just effective; they’re game changing. You drive profitability and set new industry standards with your innovative approaches.
• Operational Mastery You’re in the thick of it, day in and day out, with high visibility and hands-on involvement. Your presence ensures the hotel runs like a well-oiled machine, with every detail meticulously managed.
• Setting Systems and Controls You implement systems and controls that guarantee smooth, seamless operations across all departments. Your leadership ensures consistency and excellence in every aspect of the hotel’s functioning.
• Developing Key Managerial Positions You’re a mentor and leader, actively participating in the growth and development of managerial talent. You manage labour turnover, recruitment, and colleague development, all while staying within budgeted parameters.
• Fostering Relations You create, maintain, and nurture excellent public and employee relations. Your approach builds a positive, engaging, and inclusive environment for guests and staff alike.
• Proactive Selling and Marketing You take a proactive stance in selling, marketing, and merchandising the hotel’s full portfolio of activities. Your strategies ensure the hotel’s offerings are always front and centre in the minds of potential guests.
• Building Partnerships You develop close, collaborative relationships with owners and asset managers, ensuring everyone is aligned and working towards common goals.
  
  

What’s In It For You-

• Career Growth Step into a role with Rotana Hotels, known for rapid expansion plans and commitment to developing leadership talent that offers unparalleled opportunities for career advancement within the hospitality industry.
• Company Culture Experience a positive work environment that reflects our core values of long-term relationships, innovation, friendliness, and ethical practices.
• Dynamic Work Environment Thrive in a fast-paced, high-energy setting with opportunities across our presence in more than 15 countries, where no two days are the same.
• Leadership Impact Make a tangible impact on the hotel's success and guest satisfaction with your visionary leadership, embracing a multicultural environment and driving excellence across diverse teams.
• Personal Fulfilment Enjoy the satisfaction of creating memorable experiences for guests and fostering a positive workplace culture.
  
  

Skills

Education, Qualifications & Experiences

• Proven Leadership Experience- A track record of successfully managing hotel operations and leading teams to achieve exceptional results.
• Strategic Thinker- Ability to design and implement effective sales, pricing, and distribution strategies.
• Operational Expertise- Hands-on experience in ensuring smooth, consistent departmental operations.
• People Development Skills- Strong ability to mentor, recruit, and develop managerial talent.
• Excellent Communicator- Effective in building and maintaining relationships with employees, guests, owners, and asset managers.
• Proactive Approach- Demonstrated ability to take initiative in selling, marketing, and merchandising hotel activities.
• Financial Acumen- Solid understanding of financial management to drive profitability and cost control.
  
  

Competencies

Ideally you are a dynamic and entrepreneurial Manager, who invigorates and motivates the operation with confidence and style while possessing following additional competencies-

• Growing the Business
• Leading People
• Managing Diversity
• Developing Talent
• Customer Focus
• Leading Operations
• Building Relationships
• Drive for Results