Front Office Manager - Saudi only

Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Excellence

• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
  
  

Front Desk Operations

• Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
• Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
• Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
  
  

Team Leadership

• Recruit, train, supervise, and evaluate front desk staff, fostering a positive work environment.
• Set performance expectations and provide ongoing feedback to team members.
• Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.
  
  

Financial Management

• Monitor and manage room rates, occupancy levels, and revenue to meet established targets.
• Review and approve billing and invoicing for guest services, ensuring accuracy and timeliness.
• Assist in the preparation of budgets and financial reports related to the Front Office Department.
  
  

Qualifications

• Solid knowledge of Front Office Procedures.
• Knowledge of Opera, Microsoft Office and Windows.
• 5 Years Front Desk Leadership Experience preferred