Front Office Manager

First impressions matter – and as Front Office Manager, you’ll set the tone for every guest’s stay.

We’re looking for a natural leader with a passion for hospitality and a talent for turning moments into memories. From check-in to check-out, you’ll lead your team in delivering warm welcomes, smooth departures, and everything in between – ensuring every guest feels right at home.

A little taste of your day-to-day:

No two days are quite the same, but you’ll mostly be:

Leading the front office team to deliver exceptional guest service with efficiency and professionalism

Managing the daily operations of the reception, concierge, and guest services departments

Supporting the training, coaching, and development of team members to ensure high performance and guest satisfaction

Handling guest feedback and resolving issues with a calm, solution-focused approach

Overseeing room assignments, reservations, and billing to ensure accuracy and efficiency

Working closely with housekeeping, maintenance, and other departments to ensure a seamless guest experience

Monitoring department budgets, productivity, and KPIs to drive operational success

What we need from you:

Bachelor’s degree in Hospitality, Business, or related field preferred

Minimum of 3 years’ front office or guest service experience, with at least 1 year in a supervisory or management role

Strong leadership, communication, and customer service skills

A genuine passion for hospitality and creating memorable guest experiences

Experience with hotel property management systems (PMS)

Fluent in English; additional languages a plus

What you can expect from us:

We believe great work starts with great people. That’s why we offer a competitive salary, global hotel discounts, training opportunities, and wellness programs – all designed to help you succeed both at work and in life.

At IHG, we’re committed to creating a culture where everyone feels valued and supported. We celebrate diversity, encourage personal growth, and help our people make a meaningful impact every day.

Join us – and be the welcoming face that defines every stay.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.