Front Office Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

• Ensures prompt, courteous and accurate service to all guests, to maximize customer satisfaction.
• Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
• Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Recommends changes in methods, or equipment to improve departmental standards and productivity.
• Front Office Manager monitors key performance indicators for the department and takes corrective action.
• Ensures adherence to company and hotel policies by all departmental employees.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) efficiently followed and monitored so as to ensure maximum comfort levels.
• Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
• Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
• Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
• Conduct Briefing Sessions regularly.
• Familiarity with all Front Desk and Cashiering functions.
• Responsibility towards guest ledger, long stays guests and pay masters.
  

Greet and welcome VIP guests upon their arrival and escort them to their rooms

Qualifications

• Previous experience in a similar role high paced role.
• Strong communication and customer service skills.
• Excellent written and verbal communication skills
  
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

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