Front Office Manager
Glow Beauty on Demand
Date: 1 day ago
City: Riyadh
Contract type: Full time
Join to apply for the Front Office Manager role at Dusit Hotels and Resorts in Davao.
Responsibilities
Responsibilities
- Maximizes occupancy and average rate at all times.
- Closely coordinates room availability with the Director of Sales.
- Maintains a good relationship with travel agents and tour operators.
- Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
- Answers inquiries pertaining to hotel policies and services.
- Handles guest complaints professionally.
- Arranges for special services.
- Ensures high standards of service at all times.
- Maintains good relationship with guests and staff.
- Reviews arrival lists and pre-sets the VIP guests with GM and EAM.
- Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
- Participates in yearly forecasting and budgeting with senior management.
- Observes and analyzes competitive hotels.
- Prepares reports as required.
- Supports and determines training programs and prepares an annual training plan; works with Training Manager to have an active ongoing training plan in progress.
- Works with Reservations to assist in the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
- Analyzes revenue and expenses results monthly.
- Assists in recruiting and selecting staff.
- Reports to senior management regarding unusual events (revenue, occupancy and guest complaints).
- Ensures daily manager log-book is maintained.
- Reviews VIP and arrival lists.
- Monitors credit policies and audits daily credit report on guest rooms where needed.
- Holds monthly staff meetings with minutes submitted to concerned persons.
- Develops employee recognition programs for operating areas.
- Complies with company policies and standards.
- Ensures a high quality of secretarial service at the Business Center.
- Be familiar with emergency procedures of the hotel.
- Performs other duties as assigned by supervisor.
- Interacts with clients, guests and VIPs in the lobby to ensure guest satisfaction and provide immediate resolutions or assistance.
- Acknowledges and screens daily work schedule.
- Conducts daily briefing and de-briefing to heads of concerned sections.
- Proposes an effective duty to ensure sufficiency of manpower in accordance with volume of business.
- Establishes two-way communication with related departments.
- Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
- Manages time effectively by meeting deadlines on time.
- Administers personnel actions on leaves and overtime requests, disciplinary actions and commendations.
- Completes the profit and capital expenditure budget effectively and timely.
- Identifies and solves problems in a professional manner.
- Knows and understands the job description of all positions in his/her department and neighboring ones.
- Knows and understands policies relating to his/her department and others.
- Recognizes good quality products and presentation.
- Checks and improves all service standards established by the company.
- Supervises staff activities to maximize revenue and minimize costs.
- Provides assistance to the staff when required during peak periods.
- Maintains grooming standards for all personnel.
- Conserves energy and water at all times without decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycling wastes and encouraging careful resource use.
- Communicates effectively with guests, clients, business partners and employees.
- Promotes hotel image and business development.
- Participates in community projects to promote the hotel's image and foster community relations.
- Coaches and counsels staff when applicable.
- Evaluates staff performance objectively.
- Provides training to all staff in his/her department regularly.
- Motivates staff to grow within the company.
- Develops self to be a better manager at all times.
- Reports to Director of Rooms and collaborates with other department heads to ensure guest satisfaction.
- Directs and supervises activities of the departments concerned.
- Coordinates with other managers to ensure smooth hotel operations.
- Interacts with clients, guests, government officials, suppliers and other important community members to promote the hotel.
- Communicates effectively with guests.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit's brand and values and delivers an exceptional guest experience and Thai graciousness.
- Embrace the company culture, vision, mission and values; lead by example and cascade to subordinates.
- Ensure confidentiality and secure storage of all intellectual property and data; adhere to hotel policies; keep information confidential during or after employment.
- Minimum education of Bachelor degree in Hotel Management or relevant discipline.
- Minimum of 8 years in Front Office experience in a similar capacity, preferably in a 5-star environment.
- Knowledgeable in Front Office Operations.
- Excellent English communication skills, both written and spoken.
- Professional disposition with excellent interpersonal skills.
- Mid-Senior level
- Full-time
- Other
- Hospitality
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