Front Office Duty Manager (173796)

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

203 stylish rooms and suites plus 17 luxury serviced apartments.
5 restaurants and lounges, including the legendary Shang Palace
Convenient for Jeddah’s popular landmarks and Red Sea Mall
116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary:
The Front Office Duty Manager is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. Also supervises the Front Desk.

As a Front Office Duty Manager, we rely on you to,

Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
To have knowledge of the operational systems at Front Office.
Oversees and directs all aspects of Front Office and Guest Services areas.
To have knowledge of Shangri‐La’s standard operating policies and procedures.
Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
To have knowledge of Shangri‐La’s Programmes e.g. Golden Circle, FFP, Guest History.
Builds relationship with guests to delight and gain loyalty.
Supervises Front Office operation and workflow to maximize guests’ satisfaction.
Conducts training of new staff when necessary.
Ensures that “shift reports” are printed and “Traces” are followed up accordingly.

What we are Looking For:
At least 2 years as Assistant Front Office Manager in an international class hotel
Takes ownership and initiative
Ability to lead a team
Communicates and writes with fluency in English (as well as the Arabic language)
Pleasant, friendly, and cheerful attitude

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.