Front Office - Chief Concierge
Al Manakha Rotana
Date: 3 weeks ago
City: Medina
Contract type: Full time
Job Description
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
Skills-
Job Summary-
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.
Job Responsibility-
- Supervise and coordinate the activities of the concierge team.
- Ensure exceptional customer service is provided to all guests.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Assist guests with recommendations for dining, entertainment, and local attractions.
- Maintain inventory and stock of necessary supplies for the front office.
- Train and onboard new concierge staff members.
- Collaborate with other departments to ensure smooth operations and guest satisfaction.
- Uphold hotel policies and procedures at all times.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of local attractions, restaurants, and entertainment venues.
- Ability to work well under pressure and handle difficult situations with ease.
- Proficiency in using hotel management software and MS Office suite.
- Diploma or degree in hospitality management or a related field is preferred.
Skills-
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Exceptional customer service orientation
- Proficiency in using hotel management software
- Ability to handle stressful situations with composure
- Excellent organizational and time management skills
- Fluent in multiple languages
- Knowledge of local attractions and points of interest
- Strong problem-solving skills
- Attention to detail and accuracy
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