Front Office - Chief Concierge

Al Manakha Rotana


Date: 12 hours ago
City: Medina
Contract type: Full time
Job Description

Job Summary-

As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.

Job Responsibility-

  • Supervise and coordinate the activities of the concierge team.
  • Ensure exceptional customer service is provided to all guests.
  • Handle guest inquiries, requests, and complaints in a professional and timely manner.
  • Assist guests with recommendations for dining, entertainment, and local attractions.
  • Maintain inventory and stock of necessary supplies for the front office.
  • Train and onboard new concierge staff members.
  • Collaborate with other departments to ensure smooth operations and guest satisfaction.
  • Uphold hotel policies and procedures at all times.

Candidate Requirements-

  • Proven experience in a similar role within the hospitality industry.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Knowledge of local attractions, restaurants, and entertainment venues.
  • Ability to work well under pressure and handle difficult situations with ease.
  • Proficiency in using hotel management software and MS Office suite.
  • Diploma or degree in hospitality management or a related field is preferred.

Skills

Skills-

  • Strong leadership and management skills
  • Excellent communication and interpersonal abilities
  • Exceptional customer service orientation
  • Proficiency in using hotel management software
  • Ability to handle stressful situations with composure
  • Excellent organizational and time management skills
  • Fluent in multiple languages
  • Knowledge of local attractions and points of interest
  • Strong problem-solving skills
  • Attention to detail and accuracy

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