Front Office Agent (Saudi National)

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. 

Job Description

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
• Accommodate special requests whenever possible.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check-out procedures.
• Receive payment from guests. Settle the guest account and give a copy of the invoice.
• Handle all front office cashiers’ activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with a complaint.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
• Possess a working knowledge of the room reservation procedures.
• Committed to the grooming policy, front office code of ethics, and health & safety regulations.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow all safety policies.
• Other duties as assigned.
  
  

Qualifications

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods
  
  

Additional Information

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