Front Office Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and welcome guests in a warm and professional manner.
• Perform check-in and check-out procedures efficiently.
• Handle guest requests, inquiries, and complaints promptly.
• Provide accurate information about hotel services, amenities, and local attractions.
• Coordinate with other departments to ensure seamless guest experience.
• Maintain accurate records and uphold confidentiality standards.
• Ensure compliance with company policies and Accor service standards.
  
  

Qualifications

• Previous experience in front office or customer service is preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in English (additional languages are a plus).
• Flexible with working hours, including weekends and holidays.