Front Office Agent

Wyndham Hotels & Resorts EMEA


Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Job Summary: The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Guest Services: Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.
  • Check-In/Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
  • Reservations: Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
  • Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
  • Problem Resolution: Address and resolve guest complaints or issues, escalating to management when necessary.
  • Billing: Prepare and review guest bills, ensuring all charges are accurate and properly documented.
  • Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
  • Record Keeping: Maintain accurate records of guest information, reservations, and transactions.
  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • Previous experience in a customer service or front desk role, preferably in a hotel setting.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Fluency in English; knowledge of additional languages is an advantage.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Assistant Manager - Financial Services Risk Management (AI,Machine Learning & Quantitative Analytic)

EY, Riyadh
3 hours ago
Assistant Manager – Financial Services Risk Management (AI, Machine Learning & Quantitative Analytics)Location: TBCLanguages: English (Mandatory)Experience: 3–6 yearsIndustry Focus: Open – Banking experience not required (Software, Data Science, or Fintech background welcome)Job SummaryEY’s Financial Services Risk Management (FSRM) practice is seeking a technically strong Assistant Manager with expertise in machine learning, data science, and software development.This role is ideal for...

Quality Mechanical Qualified Inspector | KSA (Oil & Gas Project)

Royal Staffing Services, Riyadh
4 hours ago
Full Time Job (8 Hours) Riyadh Riyadh Region Saudi Arabia Quality Mechanical Qualified Inspector | KSA (Oil & Gas Project) Oil and Gas Job Description Urgent Hiring | KSA (Oil & Gas Project) Position: Quality Mechanical Qualified Inspector No. of Positions: 21 Location: KSA (Onshore Project) Qualification: Diploma / BE / B.Tech - Mechanical Industry: Oil & Gas Experience: 10+...

SR.ENGINEER, QC APPLICATIONS

alfanar, Riyadh
1 day ago
Job description: Job Purpose Ensure that our products/services meet the highest quality standards. Developing and implementing QC processes to ensure the reliability, security, and performance of our software applications and IT systems. Developing and executing test plans, identifying defects, and collaborating with development teams to improve software quality. Key Accountability Areas Software Testing & Quality Assurance: Develop, document, and execute...