Front Desk ( Saudi)

AtkinsRéalis


Date: 4 hours ago
City: Riyadh
Contract type: Full time
Main Responsibilities & Deliverables

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information
  • Accurately document and update records in required systems
  • Follow up in a timely manner to ensure customer satisfaction
  • Understand all programs, systems, and procedures necessary to perform job effectively
  • Where applicable, communicate with customers to attempt to bring resolution
  • Communicate feedback and progress to management
  • Maintain diplomacy and tact when dealing with upset or escalated calls
  • Escalate customer complaints and/or calls through the appropriate channels to management
  • Provide feedback to management concerning possible problems or areas of improvement
  • Make recommendations to implement improved processes
  • Perform other duties as assigned by management
  • events support

Other Information (KPIs)

  • Ability to maintain the highest level of confidentiality
  • Proficient personal computer skills, including Microsoft Office
  • Excellent interpersonal, written, and oral communication skills
  • Ability to work in a team-fostered environment
  • Ability to work in a multi-tasked environment
  • Ability to prioritize and organize work
  • Ability to adapt to a flexible schedule

Qualifications And Knowledge Required An Asset Qualifications

  • High School Diploma or General Educational Development (GED) certificate
  • Knowledge and understanding of facility management environment
  • Knowledge, understanding, and compliance with Service Request policies and procedures

Experience (Yrs.)

  • Previous customer service and/or call center experience is a must

Language Skills Required

English

Arabic

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