Front Desk Receptionist
Al Rugaib Holding Company
Date: 3 hours ago
City: Riyadh
Contract type: Full time
Job Requirements
- Experience using computer and OPERA PMS system and Other Hospitality platforms such as Shomous, Balady, and knowledge about ministry of tourism and Municipality regulations and standards.
- Good English language level and familiarity with hospitality terminologies.
- OTA’s booking Platforms experience: Familiar with online travel agencies (OTA’s) platforms (Booking.com, Expedia), booking, inquiries and messages procedures.
- Phone Call Handling: Answer phone calls promptly. Record external caller details for follow-up. Call-in house guests, solve, follow up and record their comments.
- Work Schedule Compliance and adherence to scheduled Shifts working hours and company/labor rules.
- Maintain personal hygiene and a neat appearance.
- Demonstrated proficiency in problem-solving and public speaking, with the ability to analyze complex situations, develop effective solutions, and communicate them clearly and confidently to satisfy hotel guests.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively, meet shift deadlines consistently, and maintain attention to detail in fast- paced environments.
- Extensive experience in handling cash, processing credit card payments, and managing financial transactions with accuracy and integrity, ensuring compliance with company policies and maintaining secure and transparent records.
- Committed to respecting guest privacy and confidentiality, with proven ability to interact effectively with individuals from diverse nationalities and cultural backgrounds, even in high-pressure situations.
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