Front Desk Manager

Job Description

Job Summary:

We are looking for a Front Desk Manager to oversee all receptionist and front desk duties at our organization. The ideal candidate will be responsible for ensuring efficient and smooth operations at the front desk, managing a team of receptionists, handling guest inquiries, and providing excellent customer service.

Job Responsibility

• Supervise and manage a team of receptionists and front desk staff
• Ensure all front desk operations run smoothly and efficiently
• Handle guest inquiries and provide information about the organization
• Coordinate with other departments to ensure guest needs are met
• Train new staff members on front desk procedures and customer service standards
• Manage schedules and ensure adequate coverage at the front desk
• Address any issues or complaints from guests in a timely and professional manner
• Implement procedures to improve efficiency and customer service at the front desk
  
  

Candidate Requirements

• Bachelor's degree in business administration or related field
• Proven experience in a front desk management role
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Fluent English Language
• Ability to manage a team and prioritize tasks effectively
• Knowledge of office software and equipment
• Attention to detail and problem-solving skills
  
  

Skills

• Strong communication and interpersonal skills
• Excellent customer service skills
• Organizational and multitasking abilities
• Attention to detail
• Problem-solving skills
• Knowledge of hotel operations
• Leadership and team management skills
• Computer proficiency
• Ability to remain calm under pressure
• Conflict resolution skills
• Fluent English language
  
  

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