Food & Beverage - Waiter / Waitress

Al Marwa Rayhaan by Rotana


Date: 3 weeks ago
City: Mecca
Contract type: Full time
Job Description

  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
  • Greet & seat customers and serve them in a professional, discreet & personalized way
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
  • Consistently monitor quality of Food & Beverage being served
  • Practice good customer relations and attend to customer complaints / queries satisfactorily
  • Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
  • Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up selling techniques to exceed Guest expectations and increase revenue
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

Skills

  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
  • Greet & seat customers and serve them in a professional, discreet & personalized way
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
  • Consistently monitor quality of Food & Beverage being served
  • Practice good customer relations and attend to customer complaints / queries satisfactorily
  • Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
  • Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up selling techniques to exceed Guest expectations and increase revenue
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

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