FO Engineer
Ericsson
Date: 4 days ago
City: Riyadh
Contract type: Full time
Join our Team
About This Opportunity
The FO Engineer (Front Office Team Member) is the responsible for monitoring and first level troubleshooting of the Radio network within Service Delivery Organization at Ericsson Managed Operation and also within scope of contract and secure that all the alarms are properly handled whilst ensuring customer satisfaction.
What you will do!
]]>
About This Opportunity
The FO Engineer (Front Office Team Member) is the responsible for monitoring and first level troubleshooting of the Radio network within Service Delivery Organization at Ericsson Managed Operation and also within scope of contract and secure that all the alarms are properly handled whilst ensuring customer satisfaction.
What you will do!
- Supervise RAN Network Nodes (2G/3G/4G/5G/TX/IP) Operation Status
- Handling Network Nodes alarms and Operation issues.
- Manage first Level Troubleshooting & technical support.
- Open trouble ticket for Network Nodes alarm/Issues, update it with required information, raise it to concern groups, and close it after verifying that accurate action is done, and alarm cleared/issue solved.
- Doing health check for Network Nodes following work processes (for example when: Received complain, Performance Trouble Ticket, request, before and after MDT)
- Handling MDT, Receive and reply to the communications to open/close MDT, update Nodes status, do health check for nodes before MDT start and after MDT completed, raise MDTs that exceed time.
- Receive calls and emails related to Network operations and act as per work processes.
- Raise incidents to Shift leader & other groups as per work processes.
- Work in Mobile Network Operations Control, which is working 24/7, 3 shifts a day or as per work Plan, work during weekends & Public Holidays
- All tasks and actions to be done within MS SLA & WLA
- Appropriate Bachelor degree/BSc in Telecommunications.
- At least 1month of experience in the RAN Network and Telecom Industry.
- Experience in 2G/4G/5G OR Transmission OR IP.
- Excellent knowledge of GSM & WCDMA and LTE.
- Good knowledge in Micro Soft Office.
- Good communication skills.
- Ability to think quickly and calmly when working under pressure.
- Ability to multifunction.
]]>
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Marketing Manager
IHG Hotels & Resorts,
Riyadh
12 hours ago
Produces a Public Relations Plan which promotes and maintains good public relations in order to maintain theprestigious image of the hotel. Duties involve planning, directing, controlling, coordinating and participating inall Public Relations & Marketing Communication activitieDuties And ResponsibilitiesEssential Duties and Responsibilities – (Key Activities of the role) Develops a public relations programme for the hotel based on its marketing goals....
Oncology/Solid Tumors Medical Scientific Liaison
GSK,
Riyadh
15 hours ago
Site Name: RiyadhPosted Date: Oct 21 2024As an Oncology/Solid Tumors Medical Scientific Liaison (MSL), you will provide a field-based medical service in the form of non-promotional medical support/engagement that ensures the safe and effective use of GSK’s medicines. MSL is expected to drive effective scientific interactions with External Experts (EEs). Provides support to GSK clinical development & Key Evidence Generation...
Data Center Site Lead
Oracle,
Riyadh
16 hours ago
Job DescriptionOracle’s Cloud Data Center Operations team is building and supporting new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.Position OverviewAs a Site Lead...
