Floor supervisor

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

We are seeking a detail-oriented and customer-focused Floor Supervisor to join our team in Madinah, Saudi Arabia. As a Floor Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our facility. This position requires a motivated individual who can efficiently manage a team while maintaining a professional and organized work environment.

• Supervise, train, and evaluate the performance of assigned staff, including room attendants, housekeepers, and other cleaning personnel
• Ensure all cleaning procedures are completed to the facility's standards and assist where necessary to maintain optimal service
• Conduct regular inspections of assigned areas to maintain cleanliness, sanitation, and organization
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times
• Coordinate staff schedules, breaks, and assignments to maximize efficiency and coverage
• Respond promptly to guest requests and complaints, ensuring timely resolution and guest satisfaction
• Maintain accurate records and documentation, including staff attendance, room status, and maintenance issues
• Collaborate with other departments to address any facility-wide concerns or special requests
• Implement and enforce safety protocols and proper handling of cleaning chemicals
• Conduct regular team meetings to communicate updates, address concerns, and motivate staff
• Assist in developing and implementing new procedures to improve efficiency and quality of service

• High school diploma or equivalent; some college education preferred
• Minimum of 3 years of experience in a related role, such as room attendant or housekeeper
• Proven supervisory experience in a hospitality or service-oriented environment
• Thorough knowledge of cleaning techniques, equipment usage, and chemical handling
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Basic English language skills required; fluency in English (verbal and non-verbal) preferred
• Fluency in Arabic or another second language is a plus
• Proficiency in basic mathematical calculations
• Previous guest relations training is advantageous
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to be on feet for extended periods and perform cleaning tasks when necessary
• Familiarity with local customs and etiquette in Madinah, Saudi Arabia
• Proficiency in using computer systems for record-keeping and communication
• Detail-oriented with strong organizational and time management skills
• Ability to work efficiently under pressure and meet deadlines