Field Service Engineer

Overview

Rapiscan is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence

Position Summary

Jizan located Field Service Engineer (FSE) II with Raspiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate-level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FSE I’s & peers with troubleshooting and diagnostic skills. In this position, you can expect up to 100% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. An FSE II will be expected to assist in the field training of new FSE's. Potential for long-term overseas deployments/assignments may apply. Other duties as required or directed.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan | AS&E business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist FSE I’s or peers when needed or requested.
• Complete timely Oracle reporting of labor, expense and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
  
  
  

DO NOT REMOVE MANDATED BULLETS BELOW

• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  
  

Qualifications

• Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity … previous X-Ray experience a plus, prior Field Service experience preferred.
• B.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or, demonstrable mechanical ability and knowledge.
• Previous experience may be substituted for the Technical Degree.
• Strong knowledge/skills of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application skills are a must.
• Database management and programming, software/firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Mircosoft D365 workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions based upon Rapiscan guidelines.
  
  

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.