Field Service and Applications Specialist

Key Purpose and Accountabilities:

POSITION SUMMARY:

Provide in-field assistance for pre and post-sales technical activities with a primary emphasis on growing the user base of diagnostic products. Provide onsite technical direction and support to customers on instrument operation, assay implementation and accreditation of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affair, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations. Identify and work with a variety of customer stakeholders to demonstrate how the family of Cepheid products can positively impact healthcare organizations and to help customers to fully understand & utilize the clinical benefits/impact of Cepheid technology & products.

Job Purpose:

• Integrate Cepheid Systems, Connectivity Solutions as well as assays into customer laboratories and provide support to customers during the evaluation, implementation and accreditation process for a smooth and rapid Go Live.
• Demonstration/Training of Cepheid Systems and Connectivity Solutions, software, reagents to current and potential customers.
• Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
• Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
• Provide enhancements for development and optimization of Cepheid solutions.
• Ensure territory status information is updated as requested: including but not limited to installation and training records, site visits, expense reports and travel calendar
• Participate in Technical material development and ensure all FSAS customer facing technical material is updated.
• Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers
• Conduct proactively preventive maintenance and modifications / upgrades, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way
• Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking, inventory management for car stock and other required spare parts
• Maintain solid knowledge about international & national/regional guidelines, health economic studies & protocols’ developments in the healthcare services anticipating potential negative and positive impacts on the business to ensure all studies and material is provided to and understood by hospital stakeholders
• Follow normal standard of work for documentation, customer complaint handling, installations, training, customer support and follow-up in SFDC as well as market intelligence data and report to the line manager
• Serve as customer and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.
• Assist the sales team with pre- and post-sale technical activities both within KSA to support a growing user base of diagnostic products
  
  

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.
  
  

Education and Experience:

• Bachelor’s Degree in Clinical Laboratory Science, Biology, Biochemistry or relevant field (Masters Degree is a plus)
• Clinical Laboratory Science with 5 years of relevant experience as Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory
• Experience in PCR and Microbiology, Molecular Biology Oncology or Virology is a must
• Laboratory Experience in one or more of the following preferred:
  
  

Patient sample collection practices and workflow

Sample preparation practices and methodologies

Laboratory analytical diagnostic equipment, medical devices and software

• Local language knowledge proficiency (Arabic) is a must have along with Fluency in English is preferred
  
  

Other Requirements:

• Required to spend around 75%-80% on-site with customers
• Valid Saudi motor vehicle license
• Travel mostly limited within KSA, but will include some worldwide travel to UAE or France for training purposes
• Work environment: While performing the duties of this job, most work is in a lab environment setting.
• May be requested to work overtime and/or weekends for special training programs or events.
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.