Field Application Specialist (Khobar)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Field Application Specialist ensures the delivery of best in class application support and a differentiated customer experience, offer application and software support for the assigned portfolio, working closely with the sales and field service teams, in order to deliver high value service offering. The role implements Roche Global application standards, guaranteeing appropriate case reporting and follow up, and collaborate with sales team on channel-filling opportunities.

Your Responsibilities

• Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.

• Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.

• Continues development of application skills to ensure resilience in the support of all products.

• Ready to Support across the required core and out of hours, in line with agreements with customers.

• Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.

• Performs instrument training, configuration, and instrument commissioning for new installations.

• Ensure that all administration is completed in a timely and accurate manner and guarantee the activity reporting at Sales force software and appropriate escalation of product issues to management center, and that all administration is completed in a timely and accurate manner.

• Performs corrective visits to sites as part of case escalation.

Who You Are

• You hold a BSc degree in Life Sciences, Laboratory, Clinical Chemistry, Biochemistry, Biomedical Engineering, Biotechnology or related

• You built 2 – 3 years of work experience in a similar role, or as Biotechnologist/Lab Technician with practical application experience in IVD or medical device industry. Ideal candidate already worked with Roche IVD instruments/platforms from the Serum Work Area and Point of Care (Cobas 6000, 8000, Pure, Pro)

• You built hands-on knowledge both practical and theoretical on chemistry, immunology, hematology, coagulation and hospital point of care. And you built knowledge of instrument verification

• You are strong at solving problems/trouble shooting, working independently or as part of the team, and achieving goals/deadline with moderate supervision and direction

• You have excellent communications and presentation skills (both spoken and written), in English and Arabic

• The ideal candidate is interested in digital/IT and Artificial Intelligence technology

• You have advanced interpersonal interaction and customer relations skills both internally and externally

• You are flexible and willing to travel within the Khobar/Dammam region

Important note:

If future business needs require it, there is a possibility that you will be asked to relocate to another city within Saudi Arabia. Willingness to relocate to another city in KSA is expected from you.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.