Executive Housekeeper
Dusit Doha Hotel | Dusit Hotel & Suites - Doha
Date: 20 hours ago
City: Riyadh
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.
- Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.
- Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
- Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.
- Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.
- Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.
- Inspects all VIP and long-staying guest rooms.
- Maintains proper record and control procedures for lost and found items.
- Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)
- Oversees the department in the absence of the Director of Rooms.
- Performs other duties as assigned by Supervisor.
- Screens and Acknowledges daily work schedules.
- Conducts daily briefing and de-briefing to the heads of all sections.
- Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication with related departments.
- Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
- Identifies and solves problems in a professional manner.
- Acknowledges logbook and ensures that each recorded problems is attended.
- Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.
- Understands and can explain job descriptions of all positions in the Housekeeping Department.
- Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
- Recognizes good quality products and presentation.
- Checks and improves all service standards established by the company.
- Supervises staff activities to maximize revenue and minimize costs.
- Provides assistance to the staff when required during peak periods.
- Maintains grooming standards for all personnel.
- Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycle the wastes, carefully use of all resources.
- Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
- Works closely with other room’s managers to do the profit and capital expenditure budgets.
- Ensures that par stocks of operating supplies and equipment are met the standard procedures of housekeeping.
- Maintains and improves the quality of services and facilities according to the company’s standards at all times.
- Communicates effectively with guest, clients, business partners and employees.
- To be a good sales person to promote hotel’s image and businesses.
- Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
- Represents management team, hotel, and company well with any external guests.
- Coaches and counsels all staff when applicable.
- Evaluates objectively the performance of Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and other related staff.
- Provides the most effective training to all housekeeping and related employees regularly.
- Motivates staff to grow within the company.
- Develops him/herself to be better manager at all times.
- Reports to Director of Rooms or GM/HM in absence of Dir. of Rooms or superior.
- Directs and supervises activities of the Housekeeping and other related employees.
- Coordinates with other managers for all activities of the hotel.
- Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Hotel Management, Business Administration or related field.
- Minimum 8 years of experience in Housekeeping in the 5 star environment.
- Reports to Director of Rooms or GM/HM in absence of Dir. of Rooms or superior.
- Directs and supervises activities of the Housekeeping and other related employees.
- Coordinates with other managers for all activities of the hotel.
- Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
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