Event IT Manager

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that "IT'S NOT GG, UNTIL IT'S GG FOR ALL". We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Job Overview:

The Deputy Venue Manager supports the Venue Manager in ensuring the smooth, efficient, and professional operation of EFG's KSA Studio in Riyadh — the company's regional headquarters and flagship venue. The role acts as the day-to-day operations lead, ensuring that all facility areas are maintained, ready for use, and compliant with safety and operational standards.

This position bridges the gap between strategic oversight and hands-on delivery, coordinating staff, vendors, and clients to guarantee that all events, productions, and office activities are executed seamlessly. The Deputy Venue Manager plays a key role in managing daily workflows, supervising on-ground teams, and ensuring that EFG's standards of quality, safety, and hospitality are consistently upheld.

Reports to: VP Projects & Events and Venue Manager



Location: Riyadh, Saudi Arabia



Key Responsibilities and Accountabilities:

• Manage all venue IT systems including network infrastructure, Wi-Fi, servers, access control, and security systems.
• Oversee installation, maintenance, and troubleshooting of AV, streaming, and broadcast systems used during events.
• Support event production teams with network setup, streaming connectivity, and live event technology requirements.
• Develop and maintain documentation for IT processes, systems configuration, and network architecture.
• Implement cybersecurity protocols in line with EFG's global IT policies.
• Coordinate with global EFG IT to ensure consistency in systems, licensing, and data governance.
• Manage vendor relationships for IT hardware, software, and event technology rentals or purchases.
• Plan and execute IT readiness for all venue events, including pre-event testing and live monitoring.
• Maintain inventory of all IT and AV assets, ensuring timely upgrades and preventive maintenance.
• Support the integration of new technology to enhance efficiency, sustainability, and user experience.
• Collaborate closely with the Venue Manager, Facilities, and Health & Safety to ensure compliance with Saudi standards.
• Provide training and guidance to staff on proper use of IT and event systems.
• Troubleshoot urgent issues during events, ensuring minimal downtime or disruption.
• Prepare and manage IT operational budgets, forecasting needs, and tracking spend against projects.
• Contribute to venue development projects, ensuring technology design aligns with future scalability.
  
  

Knowledge and Experience:

• Minimum 6–8 years' experience in IT management, preferably in live events, studios, or corporate infrastructure environments.
• Strong technical knowledge of networking (LAN/WAN), AV systems, broadcast setups, and event technology.
• Experience with esports, gaming, or live production technology is highly preferred.
• Proven track record of managing complex setups in dynamic, time-sensitive environments.
• Familiarity with cybersecurity, data protection, and server administration.
• Experience working in Saudi Arabia or the GCC region preferred.
• Fluency in Arabic & English.
  
  

Skills & Abilities:

• Excellent organizational, planning, and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Hands-on technical proficiency with event and IT systems.
• Ability to work under pressure and meet tight deadlines during live operations.
• Analytical thinker with attention to detail.
• Proficient in MS Office, ITSM tools, and networking software.
• Enthusiastic, self-motivated, and adaptable.
• Customer-oriented and team-focused mindset.
  
  

Please note: This position is exclusively open to Saudi nationals, currently residing in Riyadh, Saudi Arabia. The role requires hybrid attendance, with regular in-office presence at our Riyadh location as per business needs.

Why Join Us?

At EFG, we are committed to creating worlds beyond gameplay, where players and fans become community. As Workplace Experience Partner, you will play a pivotal role in shaping the employee experience and contributing to a positive and productive culture. If you are passionate about people and thrive in dynamic, fast-paced environments, we'd love to hear from you.

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.