Enterprise Customer Success Manager - SAP Academy for Customer Success - SAUDI ARABIA (Hybrid)
SAP
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
Who You’ll Become
The Enterprise Customer Success Manager (E-CSM) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.
As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:
What You’ll Bring
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
#SAPAcademyforCustomerSuccess #SAPCSMProgramG4
SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.
During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 403248 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
Who You’ll Become
The Enterprise Customer Success Manager (E-CSM) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.
As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:
- Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, that enhances your support in the E-CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
What You’ll Bring
- Max 5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
- Experience advising or driving complex global transformations.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills, including fluency in English and Arabic languages.
- Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a “can-get-it-done” mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
#SAPAcademyforCustomerSuccess #SAPCSMProgramG4
SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.
During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 403248 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Security Associate/Intern
Accenture Middle East,
Riyadh
8 hours ago
Role: Security InternLocation: Riyadh, Saudi ArabiaAbout AccentureAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, Song, technology, and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent...
Business Development Consultant
Stellar Hunters,
Riyadh
9 hours ago
Job SummaryThe Business Development Consultant at Stellar Hunters is responsible for driving client acquisition, nurturing client relationships, and executing business development strategies to expand the company's client base. This role involves proactively engaging with potential clients, presenting Stellar Hunters' value proposition, and working closely with the Sales Development team to follow up on generated leads. The Business Development Consultant ensures...
Virtual Administrative Assistant (Entry Level)
StriveNest,
Riyadh
11 hours ago
Job Description: We are seeking a highly organized and detail-oriented individual to join our team as a Virtual Administrative Assistant. The Virtual Administrative Assistant will be responsible for providing administrative support to our team members remotely.Responsibilities:Manage and organize electronic files and documentsAnswer and route phone calls, emails, and other correspondenceSchedule appointments and meetings and manage calendarsAssist with data entry and...
