Enterprise Account Manager

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact

Deliverect is experiencing tremendous growth in the Middle East, and we're seeking a passionate Enterprise Account Manager (EAM) to join our team in Saudi Arabia. You'll be pivotal in building long-term, strategic relationships with our enterprise-level customers, driving new business opportunities, and ensuring their continued success with Deliverect.

A Typical Day

• Develop an in-depth understanding of your assigned customers' unique business needs and challenges within the Saudi Arabian hospitality landscape.
• Leverage your industry knowledge and Deliverect expertise to identify areas where our platform can optimise their operations and unlock new growth potential.
• Act as a trusted advisor, proactively proposing solutions, driving adoption of Deliverect features, and ensuring a seamless experience.
• Develop and execute strategic account plans to maximise customer lifetime value through upselling and cross-selling new Deliverect locations, brands, and innovative products.
• Collaborate closely with the sales team to identify and pursue new business opportunities within your assigned territory.
• Utilize data-driven insights (HubSpot & Looker) to track key performance indicators (KPIs) like Net MRR and new location signups, and adjust strategies for optimal results.
• Foster strong, collaborative relationships with your customers, acting as their primary point of contact within Deliverect.
• Conduct regular check-ins, actively listen to their feedback, and work cross-functionally to address their concerns and ensure their satisfaction.
• Partner with internal teams (Product, Customer Support) to advocate for customer needs and ensure Deliverect continues to deliver the best possible service and solutions.
• Conduct comprehensive onboarding and training sessions using Google Suite tools to empower customers at all levels to use Deliverect effectively.
• Partner with the marketing team to develop compelling case studies showcasing the success of leading Saudi Arabian restaurant chains using Deliverect.
• Work closely with the product team to identify opportunities to tailor Deliverect's features to address specific challenges restaurants face in the Saudi Arabian market (e.g., hyperlocal delivery models, and integration with regional POS systems).
• Collaborate with the sales and partnership teams to explore new partnerships with key players in the Saudi Arabian food service ecosystem (e.g., aggregators, and delivery providers) to expand Deliverect's reach and customer base.
  
  

Your Expertise

• 3+ years in Enterprise Account Management or a similar B2B sales role. Proven track record of exceeding sales targets and achieving revenue growth.
• Deep understanding of the restaurant industry, business operations, and the challenges faced by regional players.
• Strong analytical skills and the ability to utilise tools like HubSpot and Looker to inform decision-making.
• Exceptional communication and interpersonal skills, fluency in English (C+) and Arabic.
• Customer-centric mindset with a demonstrated ability to build strong, lasting relationships.
• Passionate about technology and excited to advocate for Deliverect's solutions.
• Highly organised, self-motivated, and adept at managing multiple priorities in a fast-paced environment.
• While prior experience with Deliverect is a plus, a strong understanding of our product through training will be provided.
• Familiarity with the core functionalities of our integration platform and its value proposition to restaurant businesses is essential.
• Proficient in CRM software like HubSpot or Salesforce.
• Experience with ticketing systems like Zendesk for customer support.
• Familiarity with project management tools like Planhat (or similar).
• Strong working knowledge of Google Suite tools for communication and documentation.
  
  

Additional Information

• This is a full-time, hybrid role with a flexible work schedule. Fluency in English and Arabic is required, with strong written and verbal communication skills being essential. Fluency in a second European language (e.g., French, Spanish, German) is a strong asset.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.
  
  

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [email protected]. Join Deliverect, a workplace where culture meets career advancement.