End-Point Specialist (Saudi National)

Raqmiyat


Date: 2 days ago
City: Riyadh
Contract type: Full time

Job Information

    Date Opened

    10/13/2025

    Job Type

    Full time

    Job Opening Status

    In-progress

    Work Experience

    1-3 years

    Industry

    Technology

    City

    Riyadh

    State/Province

    Riyadh

    Country

    Saudi Arabia

    Zip/Postal Code

    11564

About Us

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives

Job Description

Job Summary:


We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.


Key Responsibilities:


  • Provide technical support to internal users via phone, email, or remote access tools.


  • Diagnose and resolve hardware, software, and network-related issues.


  • Install, configure, and maintain operating systems, applications, and peripherals.


  • Log and track incidents using the ticketing system, ensuring timely resolution.


  • Escalate complex technical issues to higher support levels when necessary.


  • Maintain IT asset inventory and documentation of system configurations.


  • Support end-users in setting up new accounts, access permissions, and email configurations.


  • Ensure system security compliance and support periodic system updates and patches.


  • Coordinate with vendors for warranty claims or hardware replacement when needed.


Requirements

  • Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.


  • 2–5 years of experience in technical support or IT helpdesk roles.


  • Proficiency with Windows and macOS environments.


  • Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).


  • Knowledge of IT service management tools (e.g., ServiceNow, Jira).


  • Excellent communication and interpersonal skills.


  • Strong analytical and troubleshooting abilities.


  • Fluent in Arabic and English.

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