End-Point Specialist (Saudi National)

Job Information

Date Opened

10/13/2025

Job Type

Full time

Job Opening Status

In-progress

Work Experience

1-3 years

Industry

Technology

City

Riyadh

State/Province

Riyadh

Country

Saudi Arabia

Zip/Postal Code

11564

About Us

Job Description

Job Summary:

We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.

Key Responsibilities:

• 
  Provide technical support to internal users via phone, email, or remote access tools.

• 
  Diagnose and resolve hardware, software, and network-related issues.

• 
  Install, configure, and maintain operating systems, applications, and peripherals.

• 
  Log and track incidents using the ticketing system, ensuring timely resolution.

• 
  Escalate complex technical issues to higher support levels when necessary.

• 
  Maintain IT asset inventory and documentation of system configurations.

• 
  Support end-users in setting up new accounts, access permissions, and email configurations.

• 
  Ensure system security compliance and support periodic system updates and patches.

• 
  Coordinate with vendors for warranty claims or hardware replacement when needed.

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.

• 
  2–5 years of experience in technical support or IT helpdesk roles.

• 
  Proficiency with Windows and macOS environments.

• 
  Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).

• 
  Knowledge of IT service management tools (e.g., ServiceNow, Jira).

• 
  Excellent communication and interpersonal skills.

• 
  Strong analytical and troubleshooting abilities.

• 
  Fluent in Arabic and English.