Dry Gas Seal Field Service Engineer - #17093

John Crane

Date: 2 weeks ago
City: Dammam
Contract type: Full time

The Field Service Engineer is responsible for providing service and site assistance on John Crane Turbomachinery Products supporting compressor manufactures and end user customers. As part of the KSA Engineering team the incumbent will support the company drive to expand our portfolio of Services & Products in the Turbomachinery market in accordance with the corporate objectives, strategy and plans.

Duties & Responsibilities

  • Onsite Dry Gas Seal removal, strip, inspection, rebuild and installation into Turbo compressors.
  • To ensure service visits are executed on time, to quality (HSE) standards and customer expectations.
  • To create a comprehensive customer report outlining all site activities including, observations, recommendations, and actions.
  • Identify and assist customers with upgrades of all Turbomachinery products.
  • To act as liaison with the Reliability Group for seal related issues whilst on site
  • To understand and report upon the commercial opportunities of each customer site visited using site surveys, the commercial opportunity sheet and customer interaction.
  • Liaise with the MEA Turbomachinery BDM after identifying new cross sell opportunities and promote John Crane Turbomachinery products and services to customers.
  • Provide training to customers on gas seal and system related subjects.
  • Troubleshooting on all Turbomachinery products.
  • The role will include travel across KSA sites, sometime to remote areas if required.
  • Work in line with John Crane standards, procedures, and policies

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

  • University Degree in a Mechanical Engineering related discipline or equivalent experience
  • Minimum 3+ years of experience with rotating experience in a similar role
  • Direct experience/knowledge of Turbomachinery equipment and its associated components such as Coupling, Systems, Filtration and Gas Seals
  • Field installation experience on Gas Seals
  • Knowledge of JC Turbomachinery products and associated components
  • Excellent communication and presentation skills.
  • Team player and willingness to travel at short notice.
  • Adaptable, flexible and appreciative of an array of cultures and customs.
  • Good written and verbal communication skills in English would be beneficial.
  • The ability to work under pressure and a methodical approach to work.
  • Proficient in English. Speaking in Arabic is an advantage.


  • Confident and able to deal with very challenging situations in a calm and credible manner.
  • Adaptable, flexible and appreciative of an array of cultures and customs.
  • Team player and willing to travel at short notice
  • Excellent oral and written communication and presentation skills.
  • The ability to work under pressure and a methodical approach to work


  • Work environment is typically considered an office/field environment during normal or extended business hours.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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