Door Attendant

As a Door Attendant, your primary responsibility is to offer a warm and courteous welcome to guests as they enter and exit the hotel premises. You play a key role in creating a positive first impression by providing assistance, opening doors, and ensuring a smooth entry and exit experience. Your friendly and professional demeanor contributes to the overall hospitality of the hotel, leaving guests with a favorable impression of their stay from the moment they arrive.

Key Job Responsibilities:

• Consistently deliver professional, friendly, and engaging service.
• Greet Guests warmly upon arrival in an appropriate manner.
• Assist Guests by opening car doors upon arrival and departure, escorting them to the lobby.
• Manage and control all Guest car keys, ensuring prompt delivery of cars upon Guest request.
• Report all Guest complaints or issues to the manager on duty.
• Ensure effective handovers between duty shifts.
• Demonstrate a comprehensive understanding of the Hotel's policies, procedures, and service standards, with full knowledge of the facilities and current events.
• Foster and maintain positive public relations, exceeding Guest expectations whenever possible.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.