Director of Housekeeping – Four Seasons Hotel Madinah, Saudi Arabia
Four Seasons Hotels and Resorts
Date: 3 weeks ago
City: Medina
Contract type: Full time
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About The Role
As the Director of Housekeeping at Four Seasons Hotel Madinah, you will lead the housekeeping team in ensuring the highest standards of cleanliness, presentation, and guest satisfaction. Your leadership and operational expertise will be crucial in maintaining an exceptional guest experience while optimizing efficiency and service excellence.
What You Will Do
This is a full-time role
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About The Role
As the Director of Housekeeping at Four Seasons Hotel Madinah, you will lead the housekeeping team in ensuring the highest standards of cleanliness, presentation, and guest satisfaction. Your leadership and operational expertise will be crucial in maintaining an exceptional guest experience while optimizing efficiency and service excellence.
What You Will Do
- Oversee all housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces are impeccably maintained.
- Lead, train, and develop a high-performing housekeeping team, fostering a culture of service excellence.
- Ensure compliance with Four Seasons quality standards, safety regulations, and hygiene protocols.
- Manage housekeeping budgets, control costs, and oversee inventory management.
- Collaborate with other departments to ensure seamless service delivery.
- Implement sustainability initiatives and best practices in housekeeping operations.
- Address guest requests and feedback with professionalism and a problem-solving approach.
- Conduct regular inspections to maintain quality and service standards.
- A degree in hospitality management or any other related discipline.
- At least 5 years of experience in a senior housekeeping leadership role, preferably in luxury hospitality.
- Strong leadership and communication skills, with the ability to inspire and develop a team.
- Excellent organizational and time management skills, with attention to detail.
- Financial acumen to manage budgets, control costs, and optimize operational efficiency.
- Fluency in English; proficiency in Arabic is an advantage.
- Competitive salary in a tax-free environment.
- Housing and transportation allowances.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional family benefits.
This is a full-time role
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