Director Of Housekeeping

Scope of Position

To constantly monitor and manage the Housekeeping Operation together with the Housekeeping Team in order to guarantee highest levels of cleanliness and hygiene throughout the hotel areas. To budget and forecast housekeeping related costs and expenses as efficiently as possible in line with the overall hotel objectives. To review and monitor all outsourced contracts such as public area, florist, and laundry. To overlook and manage the whole housekeeping operation to meet and exceed set guest satisfaction levels and other KPIs. To motivate and train colleagues to ensure a smooth and efficient Housekeeping operation. To fulfil and exceed guest expectations in accordance with the Mandarin Oriental standards.

Personality

• Mature and outgoing personality with excellent interpersonal skills
• Always leading by example and having a professional and motivating attitude
• Ability to understand guest needs and expectations and to deliver superior customer service at all times
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; highly effective verbal and written communication skills
• Problem solving and positive attitude
  
  

Education & Certificates

• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
  
  

Experience

• Minimum 4 years of experience working in a 5-star hotel environment.
• A minimum of 4 years of housekeeping experience on managerial level
• Previous working experience in the Middle East is beneficial
• Strong housekeeping, laundry, chemical, linen and machinery knowledge is mandatory
• Front office knowledge is mandatory
• Pre-opening experience is beneficial
  
  

Skills

• Excellent knowledge of housekeeping and laundry chemicals and cleaning techniques
• Trained and proficient in handling machinery
• Stock taking and inventories
• Forecasting and budgeting
• Interviewing and recruiting
• Must be able to motivate the team
• Leading by example and inspire the team to do their best
• Knowledgeable about trends in housekeeping
• Stain and material treatment
• Garment treatment and fabric care
• Linen and fabric knowledge