Director | Customer | CSD | KSA

Riyadh

Consulting | Talent standards

Customer Strategy & Design – Director Financial Services

Location: Riyadh

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME.

A career in consulting with Deloitte & Touche Middle East will engage your skills as a strategist, giving you a key role in the planning, growth and structure of businesses. However, we are not simply looking for people who know how to think, but who can display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, consulting at Deloitte requires specialist skills that embrace areas such as strategy, operations, financials, people management and technology. If you like a challenge and the opportunity to make a positive difference in the business world, we will provide you with a professional environment geared to your growth and helping you achieve excellence in this field.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity

During your tenure as a Director in Customer Strategy & Design you will demonstrate and develop your capabilities in the following areas:

Customer Strategy & Design Capabilities:

• Assesses how companies should respond to rapidly changing consumer behaviours and the proliferation of multichannel touchpoints
• Reimagines services across multiple touchpoints to create new economic value and meet customer needs
• Defines fit for purpose design and capture technological, experiential requirements to revamp the entire experience, bringing innovative services and platforms to life by mapping the underlying experiential, technological, and operational requirements
• Iterates and learns through rapid prototyping before delivering the product design, along with the business case and the market-entry platform to support a product launch

• Defines implications of existing operating-models, including roles, org. structures, and operating processes
• Stays current on emerging technologies and translates digital trends for the client and internal teams; drives innovative solutions based on client’s desired functionality

• Deploys insights and methods of working out of areas such as: Digital Strategy, Digital Platforms, Agile, Data Analytics, Blockchain, AI/Robotics and other emerging technologies

Leadership Capabilities:

• Acts as a role model, embracing and living our purpose and values
• Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams
• Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders
• Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
• Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives
• Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

General Consulting capabilities:

• Leads projects and provide strategic direction across account(s) to deliver a superior client experience
• Builds deep sector expertise and manages engagements across account(s)
• Leads initiatives to develop and market intellectual capital in area of focus
• Manages and advances relationships with clients beyond immediate engagement needs and serves as a trusted advisor, setting aside personal agenda to strengthen interactions with clients
• Participates and leads aspects of the proposal development process
• Leads teams to design solutions for clients that challenge conventional thinking and deliver on business objectives

Qualifications:

• 12+ years of relevant strategy experience with focus on banking (retail, commercial) with significant experience in digital consulting
• A willingness to travel 80 - 100% of the time
• Expertise in one or more of the following areas: digital banking strategy and build design (greenfield), digital transformation of a traditional bank, customer experience re-design
• Knowledge of Fintech industry and emerging technology trends such as open and digital banking
• Business development experience and high comfort level meeting with and presenting to CxO levels
• Knowledge of Digital Innovation lifecycle and processes
• Knowledge of Middle East market trends. Middle East experience would be a plus
• Knowledge of designing and defining operating models for digital innovation centers
• Demonstrated experience in customer proposition design for new digital products
• Practical experience with Agile methodology
• Experience managing large, complex projects with 10+ resources within a consulting environment
• An advanced degree in the area of specialization e.g. MBA