Digital Product Innovation & E-Health Department Manager (2023089)

Job Description

Responsible for driving the development and launch of digital products and services in line with business objectives. Work closely with cross-functional teams to define product requirements, set priorities, and ensure high-quality products are delivered as per intended scope. Provide guidance on product strategy, market trends, and Guest needs to inform product development decisions and drive the digital product roadmap of innovations for the Omnichannel and Omnihealth platforms.

Accountabilities

Product Management:

• Define product strategy and roadmap in line with business objectives and Guest needs
• Collaborate with cross-functional teams to develop product requirements and prioritize features.
• Lead discussion and work alongside stakeholders in Marketing, Commercial, Operational Excellence, Clinics Business teams, IT to streamline requirement gathering and assessment.
• Ensure timely delivery of high-quality products and manage risks and issues related to product development
• Conduct market research and competitive analysis to inform product development decisions
  
  

Product Analytics:

• Collaborate with the Digital Analytics team to conduct product analysis and generate insights to inform product development decisions
• Define key performance indicators and success criteria for digital products and services in the roadmap
• Monitor product performance and Guest feedback to identify areas for improvement and optimization
  
  

Agile Development:

• Work closely with the agile delivery leads and UX/UI resources to ensure successful delivery of product releases
• Ensure product requirements are clearly defined, communicated to the development team and understood by all technical audiences
• Collaborate with the development team to ensure product design and functionality meet Guest needs and expectations
• Participate in agile ceremonies and provide feedback to continuously improve product development processes
  
  

Innovation Management:

• Drive innovation initiatives to enhance the Guest experience and create new opportunities to connect Nahdi’s Omnichannel and Omnihealth offerings as a gateway of health
• Develop and implement innovation processes to identify, prioritize and test new digital products and services
• Collaborate with internal and external stakeholders to identify and evaluate new technologies, tools, and methodologies that can be applied to enhance the Guest experience
  
  

Project Management:

• Coordinate internal parties to collect relevant requirements for any online related initiatives in NahdiCare Clinics
• Negotiate and supervise cooperation with external agencies to ensure best solutions are delivered on time and on budget
• Oversee all testing activities to make sure new solutions are matching business requirements
• Continuously monitor efficiency of all stages of ongoing projects to ensure timely delivery
• Manage expectations and relations with all internal stakeholders
  
  

Department Management:

• Contribute in the development and update of the sub department SOPs, SLAs, processes…etc. through the alignment with the
• concerned departments to ensure that internal control and proper documentation are in place.
• Develop and monitor the assigned team KPIs through the cascading of the department SMART objectives to employees’ level and monitor the implementation to ensure the achievement of the set KPIs.
• Manage the assigned team performance through providing performance feedback, conversations, appraisal, coaching, knowledge transfer …etc to ensure the achievement of the set objectives and employees career development.
  
  

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 5 Working Days
• Days off : 2 Days Off
• Working Hours : 8:00 AM – 6:00 PM (1 hour break)
  
  

Job Requirement

• Bachelor's degree in Computer Science, Information Systems or related field)
• PM certificate will be an asset
  
  

Education

• Total 11 years , Minimum of 7 years of experience in digital product management, with at least 3 years of experience in ecommerce / omnichannel platforms
• Exposure to healthcare industry is considered a plus
  
  

Experience

• MS Office Suite, advanced MS Excel user
• JIRA, Confluence, ClickUp
• Google Analytics or Amplitude, Mixpanel, Snowplow
  
  

Computer Skills

• English
• Arabic
  
  

Languages