Debt Resolution Specialist

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.

We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

We’re looking for a Debt Resolution Specialist to manage the recovery of overdue accounts using a proactive, customer-centric approach. You’ll design tailored repayment strategies, negotiate settlements, and ensure compliance with industry regulations while maintaining positive and professional customer relationships. This role is ideal for someone with a strong background in collections who thrives on balancing recovery performance with empathy and operational efficiency.

Key Responsibilities

• Manage and directly handle debt recovery efforts for overdue accounts.
• Develop and implement tailored debt resolution strategies based on customer circumstances.
• Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
• Maintain professional relationships with customers, balancing firm collections with empathy and understanding.
• Resolve escalated or complex accounts while maintaining the company’s positive image.
• Ensure adherence to all relevant debt collection laws, regulations, and company policies.
• Stay updated on industry trends and regulatory changes to maintain best practices.
• Track and report on recovery performance metrics, highlighting results and improvement areas.
• Continuously assess and refine collection strategies to meet company recovery goals.
• Utilize collection software and tools to manage progress and maintain accurate records.
• Collaborate with internal teams and external partners to support the overall debt recovery process.
  
  

Requirements

• Minimum 2 years of proven experience in debt collection or resolution.
• Prior experience working with UAE-based debt collection agencies.
• Strong understanding of debt collection laws, regulations, and industry best practices.
• Excellent communication and negotiation skills, with the ability to handle sensitive customer conversations.
• Proficiency with debt collection software and tools.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to work well under pressure and manage challenging customer interactions professionally.
• Why Join ClearGrid? Real ownership: You’ll play a central role in building products that redefine how collections work in the future
• Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
• High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.