CX Renewal Manager in Saudi Arabia

Local Travel: up to 10%

Location: Saudi

Meet the Team

Join our dynamic team of talented Renewal Managers in the Middle East & Africa, where collaboration and innovation are at the heart of everything we do. As a new member, you'll be welcomed into a warm and nurturing environment that values your unique contributions and encourages growth. Our team is tightly connected, working together with empathy to support one another and achieve common goals. You'll find a supportive network eager to share knowledge and celebrate successes, making this an exciting opportunity to be part of a vibrant community dedicated to excellence and continuous improvement. Embrace the chance to thrive in a role where your potential is recognized and developed!

Your Impact

The new Customer Experience Renewals Manager (RM) role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. The CX RM role require stronger focus on sales and customer engagement to successfully renew and grow recurring revenue for Software. Key responsibilities include:

• Drive CX Renewals motion with the customer utilizing Cisco resources for all renewal activities from opportunity identification to negation to close.
• Renew, up-sell and close timely contracts in assigned territory
• Understand customer needs for tailored software solutions and map them to Cisco Buying Programs with the ability to communicate and articulate Cisco Buying Programs benefits effectively.
• Maintain internal and external relationships in support of closing the sale with the ability to build deep relationships with customer executives and partners.
• Supervise and report on market and competitor activities and provide relevant reports and information
  
  

Minimum Qualifications:

• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of hands-on experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.
  
  

Preferred Qualifications:

• Proven track record of achieving or exceeding set goals and targets, with a strong result driven approach.
• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
• Strong process management and financial skills, capable of developing and implementing policies related to forecasting, data quality, and accuracy.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.
• Candidates with experience in the Public Sector will be given priority.
  
  

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Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!