Customers Technical Support Manager

You as a Customers Technical Support Manager will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. Leading customer technical support activities during tendering, execution and after sales during warranty in full coordination with the internal stakeholders (e.g. operation sales manager, supplying units, tendering manger, Market manager and FES).

Responsibilities

Your responsibilities

• Creating, implementing, monitoring and reviewing customer technical support Strategy with respect to all Transformers supply into Saudi during sales, execution & after sales.
• The key targets are during sales, during execution and after sales.
• Supporting tendering activities as needed during technical bid preparation in coordination with tendering manager, attending site visit or site observations if requested by supplying units during tendering stage. (spare transformers tenders) and pre-bid and post bid technical clarifications clearance as needed in coordination with Tendering Manager and supplying units.
• To support all technical discussion related to base design approval in coordination with Local PM and Supplying units and overseeing and creating the plans related to site supervision activities in coordination with local PM, supplying unit’s supervisors or with TRES or third-party service as needed.
• Recording NCRs or CCRP and work hand by hand with local PM and supplying units on the technical resolution
• Promoting new technology and digital offering.
• Attending customer warranty notification and perform 1st inspection on behalf of Supplying units, creating the CCRP and support the RCA review in coordination with quality team and hand over the resolution implementation to PM / operation sales to take over.
• Creating new leads from site observation and assign it to Local Service as well as promote digital solutions when applicable.
• Abiding to all HSE rules as license to operate specially during site activities and frequent travelling activities.
• Ensuring support to the Sales organizations during the technical meetings, product presentations and negotiations with customers and provides technical support and clarification as needed.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  
  

Your background

• A bachelor’s degree in relevant industry is required.
• Minimum10 years Required experience in the field of power transformers service, design, erection, testing and
• Minimum 5 years in managerial role associated to Power Transformers field.
• commissioning and Power transformers troubleshooting.
• Ability to analyze Power Transformers failures and write up comprehensive root cause analysis.
• Team-building's Ability & setup plans for site works associated to power transformers activities (e.g., erection, Testing and commissioning).
• Experienced in local specification of power transformers in both UT and Industry.
• Additional experience in Transformers tendering or Project Management or Product Marketing is a plus.
• Proficiency in both spoken & written English language is required.
  
  

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.