Customer Support Specialist (Customer Support Management) - #24926


Date: 2 weeks ago
City: Jeddah
Contract type: Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Jeddah. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Saudi Arabia and other Middle East countries.

Position Responsibilities:

  • Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

  • Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

  • Responsible for customer account health and providing world class customer support.

  • Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

  • Develops, prepares and delivers presentations to customers and internal organizations.

  • Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

  • Uses multiple Boeing systems in a fast-paced environment.

  • Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

  • Responds to customer inquiries and facilitates delivery problem resolution.

  • Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

  • Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

  • Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

  • Monitors and shares key performance metrics with customers and internal partners

  • Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

  • Understands supply chain process

  • Experience developing presentations for and presenting to executive leadership

  • Strong communication and problem-solving skills

  • Ability to work and collaborate cross functionally across multiple organizations

  • Eager to learn and grow

  • Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

  • Experience in the Aerospace industry

  • SAP knowledge

  • Engineering / Technical experience

  • Account management, customer support experience

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)


This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for an international, locally hired position in Jeddah, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Saudi law. Employment is subject to the candidate's ability to satisfy all Saudi labor and immigration formalities

Export Control Requirements:
Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Associate, Content Management

Islamic Development Bank, Jeddah
1 day ago
JOB PURPOSE This role will play a pivotal role in enhancing the organization's visibility, stakeholder engagement, and brand positioning through strategic content creation and management. Its responsibility will be to develop and deliver compelling content across various communication channels to effectively communicate key messages, initiatives, and events to both internal and external stakeholders. By leveraging the position's expertise in content...

Engineer I

Marriott International, Inc, Jeddah
1 day ago
หมายเลขงาน 24033596 ประเภทของงาน Engineering & Facilities สถานที่ The Jeddah EDITION, 7044 Corniche Road, Jeddah, Saudi Arabia, Saudi Arabia ดูบนแผนที่ ตารางการทำงาน Full-Time พักอยู่ในพื้นที่ห่างไกลหรือไม่ N โยกย้ายใช่หรือไม่ N ประเภทตำแหน่ง Non-Management แมริออท อินเตอร์เนชั่นแนลเป็นผู้ว่าจ้างที่ให้โอกาสเท่าเทียมกัน เราเชื่อในการจ้างบุคลากรที่มีความหลากหลายและสนับสนุนวัฒนธรรมที่รวมทุกกลุ่มคนและให้ความสำคัญกับคนเป็นอันดับหนึ่ง เรามุ่งมั่นที่จะไม่เลือกปฏิบัติบนหลักการที่ได้รับความคุ้มครอง เช่น ความพิการและสถานะทหารผ่านศึก หรือหลักการอื่นๆ ที่ครอบคลุมภายใต้ข้อกฎหมายที่เกี่ยวข้อง กลุ่มโรงแรม EDITION ผสมผสานอัจฉริยะด้านวิสัยทัศน์ของเจ้าของโรงแรมบูติก Ian Schrager การให้บริการจากโรงแรมหรูระดับโลกและความครอบคลุมทั่วโลกของ Marriott International เพื่อสร้างประสบการณ์การบริการระดับโลกแบบใหม่ EDITION มอบสิ่งที่ดีที่สุดของทั้งสองด้านซึ่งนำไปสู่ความสมดุลที่ละเอียดอ่อน ซึ่งคือการผสมผสานระหว่างตัวตน ความสมบูรณ์แบบแห่งความเป็นตัวเอง รวมทั้งความเฉพาะตัวและเสน่ห์ที่ไม่เหมือนใคร แบรนด์กำหนดเป้าหมายไปยังผู้บริโภคที่หรูหราทันสมัยและมีความรู้ความเข้าใจในความเป็นเลิศด้านคุณภาพ ความคิดริเริ่มที่ไม่ซ้ำใคร การออกแบบ และบริการ แต่มีความต้องการที่ไร้ขีดจำกัด การก้าวข้ามแบบแผนเดิมๆ และมองหาทัศนคติและความรู้สึกหลอมรวมเพื่อแสดงถึงความพิเศษ แต่เพื่อสร้างสรรค์ประสบการณ์อันน่าประทับใจนี้ เราต้องการคุณ เรากำลังมองหาผู้ที่เข้ากับคนได้ง่ายและมีความทุ่มเทอย่างแท้จริง ซึ่งกำลังมองหาสถานที่ทำงานที่สร้างแรงบันดาลใจ...

F&B Service Expert

Marriott International, Inc, Jeddah
3 days ago
İş Numarası 24032248 İş Kategorisi Food and Beverage & Culinary Lokasyon Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE Çizelge Full-Time Uzakta mı bulundu? N Konum değişikliği mi? N Pozisyon Türü Non-Management Marriott International, fırsat eşitliği sunan bir işverendir. İstihdam politikamızda işgücü çeşitliğine ve katılımcı, 'önce insan' diye bir kültürün sürdürülmesine inanıyoruz. Kişinin engellilik durumuna ve...