Customer Support Specialist
StriveNest
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Responsibilities:
If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.
- Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
- Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
- Troubleshoot technical issues and guide customers through product features and functionalities.
- Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
- Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor, with a genuine desire to help others.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to meet customer needs.
- Competitive salary and benefits package, including health insurance and retirement savings options.
- Flexible work schedule and the opportunity to work remotely from anywhere in the world.
- Ongoing training and professional development opportunities to enhance your skills and advance your career.
- Supportive team environment where your contributions are valued and recognized.
If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
United States Program Coordinator
Global Health Corps,
Remote
9 hours ago
Global Health CorpsSince 2009, Global Health Corps (GHC) has built a network of 1,200+ next gen leaders committed to transforming health systems. Through a robust fellowship and alumni program, and through customized offerings for global health organizations, GHC seeds the health sector with innovative and resilient young leaders and invests in them to grow and drive systems change throughout their...
Senior Cloud Customer Success Manager - SaaS
Oracle,
Remote
1 week ago
Job DescriptionWho We AreOur mission is to to be a catalyst for Oracle’s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer,...
Trade Finance Professional
Euro Exim Bank,
Remote
3 weeks ago
Skills:Letter of Credit Processing, International Banking, Financial Analysis, Banking, Finance, International Trade, Trade Finance,Euro Exim Bank, an award-winning and high-performing global financial institution is seekingfreelance-based professionals to sell trade finance services to exporters and importers worldwide.If you are truly passionate about sales and have outstanding selling skills, this role could be foryou.Main Features Of The JobFreelance basis only (this is...
