Customer Support Specialist
Advanced Metals Company (AMCO)
Date: 3 weeks ago
City: Dammam
Contract type: Full time
Role Purpose
The Customer support interacts with sales, applications, operations, purchase, stores and outside agencies to ensure that orders are effectively processed and communicated to customer.
Job Accountabilities & Activities
Diploma.
Required Years Of Experience
0 – 2 years’ experience
The Customer support interacts with sales, applications, operations, purchase, stores and outside agencies to ensure that orders are effectively processed and communicated to customer.
Job Accountabilities & Activities
- Open every order in the system.
- Attend to walk in customers.
- Data base management of incoming orders.
- Support management in the collection and processing of order data.
- Support purchasing in material sourcing.
- Status reports for clients on weekly bases, including physically checking where the job is, this has to be broken down further by rig.
- Preparing the movement of inventory reports for Aramco
- Assist dispatch to ensure correct product to correct client.
- Scan and data store soft copies of job files
- clarify request on technical issues to & fro from our engineering department & customer via Email, Phone & Fax
- Cover reception in the absence of the receptionist.
- Cover the overflow of incoming telephone calls when reception cannot answer.
- Receive and respond to calls/E mails/visits from clients in the absence of the allocated sales engineer.
Diploma.
Required Years Of Experience
0 – 2 years’ experience
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