Customer Support Management Professional

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

As a Spot Coordinator within the BA Service business unit at Honeywell, you will be crucial in coordinating and overseeing spot service operations to ensure efficient and timely delivery of service solutions. Reporting directly to our Service Business Leaders, you will be accountable for ensuring that all service appointments are scheduled and executed smoothly.

Key Responsibilities

• Facilitate field staff/field service supervisors with proposal generation:
• Follow up on the recommended repair report from the SMS (Service Management System).
• Obtain parts/sub/special pricing.
• Prepare an estimate for approval in CPQ (Configure, Price, Quote) with required input from field staff.
• Generate a proposal for approval.
• Send the proposal to the customer and follow up for feedback and PO.
• Log and track the success of the proposal.
  
  

SPOT Turnover And Setup

• Verify customer information in CPQ/SMS.
• Generate / follow-up work orders.
• Ensure proper booking documentation is received, including Purchase Order/Signed Document.
• Inform field staff of work order information, verify schedule for delivery, and communicate schedule to customer.
• Order booking and coordinate all materials for the job.
• Issue POs (with input from FSS/FSL).
• During execution, ensure all material/subcontractor/other costs are processed and hit the job before closure (follow up with vendors/subcontractors as needed to ensure costs are in).
• Ensure 100% completion of work in the field with field staff.
• Finalize work order to include all costs, work description, etc. are in.
• Check completion/closing work orders on time in SMS.
• Verify that the work order is closed correctly and exported in SMS.
  
  

SPOT Billing

• For larger or quoted SPOT jobs, send a detailed email to BSC with specific billing instructions.
• Monitor billing reports and unbilled items to ensure billing occurs on time.
• Follow up with the customer (when needed) to ensure paperwork/invoice is received.
• Check on job satisfaction as needed.
• Ensure cash collection and follow up on disputes as needed.
  
  

You Must Have

Bachelor's degree in a relevant field or equivalent work experience

Strong organizational and time management skills

Excellent communication and people-oriented skills

Ability to work effectively in a fast-paced and dynamic environment

Proven experience in coordinating and managing service operations

We Value

Experience in the service industry, preferably in a coordination or management role

Knowledge of service management software and tools

Customer-focused mindset and dedication to delivering exceptional service

Ability to analyze data and generate actionable insights

Continuous learning mindset and willingness to adapt to changing business needs

We offer

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

• Group medical insurance plan life.
• Paid annual leave and time off work.
• A culture that fosters inclusion, diversity and innovation.
• Market specific training and on-going personal development.
  
  

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

• JOB ID: HRD263857
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Exempt