Customer Success Manager - Premium Services

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The Role

As the ZenGuide Premium Services Administrator/Customer Success Manager your role involves working directly with and supporting our customers in all markets. You will guide Premium Services customers as they plan and implement their Cyber Security Training and Awareness programs.

Your day-to-day

• Work with customers to plan their annual Security Training and Assessment program.
• Develop implementation and communication strategies.
• Create and launch training assignments, assessment campaigns, and status reports.
• Resolve low-level technical issues related to ZenGuide Security software.
• Follow approved escalation processes for other software concerns.
• Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
• Provide detailed updates for customer interactions and planning sessions.
  
  

What You Bring to the Team

• Bachelor’s degree or an equivalent combination of education and work experience.
• Excellent written and oral communication skills, with a solid understanding of SaaS.
• Strong interpersonal and customer management skills.
• Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
• Excellent time management skills.
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
• High energy, confidence, and enthusiastic attitude.
  
  

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!