Customer Services Engineer

Barco


Date: 3 hours ago
City: Riyadh
Contract type: Full time
Key Responsibilities

  • Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
  • Repair and troubleshooting of Barco hard- and software.
  • Assist at sales demos in order to promote our Barco’s solutions.
  • Give product training to partners and end-users
  • Execute pro-active analysis visits, report and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • Document actions and solutions, hours and expenses in a timely fashion.
  • Follow training to update your technical, commercial and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.


Requirements

  • 3 years of experience in a technical customer (Service/Sales) environment, preferrable in visualization/entertainment industry
  • Good knowledge of hardware, software and networking technologies.
  • Communicates fluently in English. Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco’s products and Salesforce is a plus.

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